shipping + return

Shipping & Returns

SHIPPING

Germany:

  • DHL Shipping for Scrunchies & Headbands: 4 EUR

  • DHL Shipping mit Sendungsverfolgung 6 EUR

  • FREE SHIPPING for orders over 100 EUR

France:

  • DHL Shipping for Scrunchies & Headbands: 7 EUR

  • DHL Shipping Bags 10 EUR

  • FREE SHIPPING for orders over 120 EUR

     

     

Europe (Belgium, Italy, Spain, Netherlands, Portugal, Luxembourg, Austria,...):

  • International Shipping for Scrunchies & Headbands: 7 EUR

  • International Shipping Standard: 11.50 EUR

  • FREE SHIPPING for orders over 120 EUR

RETURNS

Please note that we take great care in handcrafting our products and strive to reduce waste and overproduction, particularly in the fashion industry. Therefore, we would like you to be aware of what you buy and we kindly ask you to refrain from returning the bag due to personal preferences.

However, if your product arrives damaged or is significantly different from what was described on our website, you have the right to return it within fourteen days. In this case, please follow the instructions below:

Send an email with the following information to info@gousi.fr:

    • Your order number

    • Your first and last name

    • The item(s) you wish to return

    • The reason for the return

       

       

       

       

Right of Withdrawal

You have the right to cancel your order within 14 days of receiving your goods. To do this, please inform us by sending an email to [Your Email] or contacting us via [Contact Information].

2. Return Shipping Costs

You are responsible for the costs of returning the items, and we do not cover customs fees for international returns.

3. Refund Process

Once we receive the returned items, we will process your refund within 14 days. The refund will be made using the same payment method as the original purchase.

4. Conditions for Refund

We may refuse a refund if the item is damaged, used, or not returned within the 14-day period.

5. Refused Deliveries

If you refuse delivery due to shipping costs or customs fees, the order will be considered abandoned and will not be refunded.