shipping + return

PLEASE CHECK SHIPPING COSTS AT THE CHECK OUT :)

SHIPPING

FRANCE:

National Shipping Scrunchies+ Headbands    3,50-4,80 EUR
National Shipping Standard Mondial Relay                  7 EUR
National Shipping Standard Colissimo                      10 EUR
FREE SHIPPING from 150 EUR

 

EUROPE:  Germany, Belgium, Italy, Spain, Netherlands, Portugal, Luxembourg, Austria  

International Shipping Scrunchies + Headbands     4- 6,90 EUR 
International Shipping Standard                            11,50 EUR 
FREE SHIPPING from 160 EUR

 

EUROPE:  Suisse, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Sweden.      

International Shipping Scrunchies + Headbands     6,95- 12 EUR
International Shipping Standard                            14,50 EUR
International Shipping (>500g)                               17,60 EUR
FREE SHIPPING from 160 EUR

 

Pick up available in Bordeaux!

 

RETURN

Please note that we carefully handcraft our products with great care and dedication. One of our main goals is to reduce global waste and overproduction, especially in the fashion industry.

Therefore, we regret that we cannot accept returns due to personal preferences. However, if your product arrives damaged or significantly different from what was described on our website, you have the right to return it within fourteen days. In this case, please carefully read the following information:
Send an email about your decision with the following information to info@gousi.fr :

  • your order number
  • first and last name
  • the item(s) you wish to return
  • the reason for the return


Please note:

  • The customer is responsible for the return shipping costs.
  • The customer is responsible for customs charges for all international orders.
  • GOUSI will not issue a refund until the returned item has been received.
  • GOUSI has the right to refuse a refund when the item has been damaged, used or not been requested within the 14-day policy.
  • If the recipient refuses delivery of their order due to own shipping costs or customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund.


Consequences of Return

If you cancel this contract, we will refund you all payments promptly, no later than fourteen days after we receive your notice of cancellation. We'll refund you using the same payment method you used for the original transaction, unless you've agreed otherwise. You won't be charged any fees for the refund. We may wait to refund you until we've received and checked the returned goods. You must return the goods to us within fourteen days of notifying us of your cancellation.